Careers

Russo Music is looking for an experienced Band Instrument Technician to join our B&O Service team at our Hamilton location, specializing in either Brass, Woodwind and/or Orchestral Strings with a desire to expand knowledge in all instrument categories.

Russo Music’s School Band & Orchestra Division is looking for a Customer Support Associate to join our team. Bring your passion for music education, and a desire to assist customers and teachers to a dedicated team with a long history serving NJ and PA schools.

Passionate about music gear and helping musicians? We’re looking for a Customer Sales & Support Specialist to provide top-tier service, expert gear recommendations, and build lasting customer relationships in a fast-paced retail environment.

What You’ll Do:

• Assist customers with gear selection and purchases.
• Process transactions, manage inventory, and maintain store organization.
• Stay up to date with the latest gear and trends.
• Engage in customer outreach to build loyalty.

What We’re Looking For:

• A musician with strong instrument and gear knowledge.
• A team player who thrives in a fast-paced, goal-oriented setting.
• Strong communication and problem-solving skills.
• Bonus: Retail experience, POS system knowledge, and expertise in guitars & gear.

Perks:

• Competitive pay + Quarterly Bonuses
• Employee Discounts
• Medical, Dental & Vision Benefits (Full-Time)
• A supportive team of fellow musicians

If this sounds like you, apply today and be part of our music-loving community!

Russo Music is an equal opportunity employer.

Passionate about music gear and helping musicians? We’re looking for a Customer Sales & Support Specialist to provide top-tier service, expert gear recommendations, and build lasting customer relationships in a fast-paced retail environment.

What You’ll Do:

• Assist customers with gear selection and purchases.
• Process transactions, manage inventory, and maintain store organization.
• Stay up to date with the latest gear and trends.
• Engage in customer outreach to build loyalty.

What We’re Looking For:

• A musician with strong instrument and gear knowledge.
• A team player who thrives in a fast-paced, goal-oriented setting.
• Strong communication and problem-solving skills.
• Bonus: Retail experience, POS system knowledge, and expertise in guitars & gear.

Perks:

• Competitive pay + Quarterly Bonuses
• Employee Discounts
• Medical, Dental & Vision Benefits (Full-Time)
• A supportive team of fellow musicians

If this sounds like you, apply today and be part of our music-loving community!

Russo Music is an equal opportunity employer.

The Ecommerce Customer Support Specialist is the primary point of contact for online customer interactions, ensuring responsive and solution-driven communication across our website and third-party platforms. This role handles inquiries, sales leads, returns, and shipping issues while managing customer outreach and streamlining the order process. Additional responsibilities include maintaining accurate invoicing, improving technology systems for customer retention, and supporting promotions such as unboxing experiences, giveaways, and sales events. By continuously enhancing processes and collaborating with teams across locations, this position helps shape an exceptional customer journey.

Russo Music is looking for an Account Representative to support and build strong relationships with our partners in music education. Responsibilities include conducting daily deliveries and pickups of instrument rentals, repairs, and orders to schools surrounding our Hamilton NJ location; preparing and delivering quotes in a timely fashion; and providing superior customer service to clients. The Account Representative will meet and exceed goals and quotas by possessing good time management skills, a professional demeanor, and a strong desire to connect educators to the products and services offered by Russo Music.

Russo Music is looking for music instructors with a passion for one-on-one teaching and experience demonstrating effective curriculum planning for optimal student growth. If you are looking to become a member of our evolving team of instructors, please submit your application for review.

Do you have an eye for detail? Do you care about materials, quality, and integrity above all? Did you know Cliff Burton loved The Police? Do you believe the customer always deserves better? Tell us why you’d be a great fit for what we’ve built.